Terms and Conditions

1. Terms of Use

By using the Golden Reviews Services (as defined below) and by accessing the Golden Reviews website located at www.goldenreviews.com and all linked pages owned and operated by Golden Reviews ("Golden Reviews Website"), you agree to be bound by these terms of use, as well as any other guidelines, rules and additional terms referenced below (collectively, "Terms of Use").

Golden Reviews’ online services available at GoldenReviews.com will, among other things, let you write reviews and provide ratings of different kinds of senior housing communities and care providers (e.g. Nursing Homes; Assisted Living communities and Retirement Communities), help you find information provided by us, our users and other third parties, and enable a senior housing community or care provider you reviewed to potentially contact you via the Golden Reviews Website ("Golden Reviews Service"). These Terms of Use set out the legally binding terms with respect to your use of and our provision of the Golden Reviews Website and Golden Reviews Service. Please read these Terms of Use carefully. Your access to or use of the Golden Reviews Website and Golden Reviews Service constitutes your acceptance of all the provisions of these Terms of Use. If you are unwilling to be bound by these Terms of Use, do not access or use the Golden Reviews Website or Golden Reviews Service.

2. Eligibility

You must be 18 or over, or the legal age to form a binding contract in your jurisdiction if that age is greater than 18 years of age, to register as a member of Golden Reviews or use the Golden Reviews Website and Golden Reviews Service. If you are under the age of 18 or the applicable legal age in your jurisdiction, you can use the Golden Reviews Service only in conjunction with, and under the supervision of, your parent or guardian who has agreed to the Terms of Use. If you do not qualify, do not use the Golden Reviews Website or Golden Reviews Service. Membership in the Golden Reviews Service is void where prohibited by applicable law; and the right to access the Golden Reviews Website is revoked in such jurisdictions. In addition, you must be 13 or older to use the Golden Reviews Website, in compliance with the Children's Online Privacy Protection Act (COPPA). By using the Golden Reviews Website or Golden Reviews Service, you represent and warrant that you have the right, authority and capacity to enter into these Terms of Use and to abide by all of the terms and conditions set forth herein. The Golden Reviews Website is administered in the United States (US) and intended for US users; any use outside of the US is at the user's own risk; and users are responsible for compliance with any local laws applicable to their use of the service or the website.

3. Modifications to the Terms of Use and/or the Golden Reviews Service and or Golden Reviews Website.

You agree and understand that these Terms of Use, the Golden Reviews Website and the Golden Reviews Services may be modified by Golden Reviews at any time without prior notice, and such modifications will be effective upon Golden Reviews posting of the new terms and/or upon implementation of the new changes on the Golden Reviews Website and/or Services. You agree to review the Terms of Use periodically so that you are aware of any modifications. Your continued use of the Golden Reviews Service after any modifications indicates your acceptance of the modified Terms of Use. Unless expressly stated otherwise by Golden Reviews, any new features, new services, enhancements or modifications to the Golden Reviews Service implemented after your initial access to the Service will be subject to these Terms of Use.

4. Registration and Security


In order to use or access some of the Golden Reviews Services, you may be required to register with Golden Reviews and to select a password and user name, which will consist of an email address you own and use ("User ID"). If you register, you agree to provide Golden Reviews with accurate, complete, and updated registration information. Failure to do so will constitute a breach of these Terms of Use, which may result in immediate termination of your account and any other appropriate actions. You may not: (a) enter, select or use a false name or an email address owned or controlled by another person with the intent to impersonate that person, or (b) use as a User ID a name subject to any rights of a person other than yourself without appropriate authorization. Golden Reviews reserves the right to refuse registration of, or cancel a User ID, at any time in its sole discretion. You will be responsible for maintaining the confidentiality of your password and are fully responsible for all activities that occur under your User ID and password. Any User ID and password provided to you for your access to the Golden Reviews Service will be for your personal use only. You agree to (a) immediately notify Golden Reviews in writing of any unauthorized use of your User ID or password, and (b) ensure that you exit from your account at the end of each session.

5. Personal User Accounts

The Personal User Account is an account for your personal, non-commercial use only, and may be used (among other things) to submit, post, and transmit reviews and ratings, commentary, and other types of User Content. In creating or updating a Personal User Account, we ask that you provide complete and accurate applicable information about yourself in order to bolster your credibility as a contributor to the Golden Reviews Website, though you may choose not to provide information that makes you personally identifiable. Notwithstanding the foregoing, you may not impersonate someone else, provide an email address that is not your own, or create multiple Personal User Accounts. Personal User Accounts may not be used to write or respond to reviews of communities or service providers which you own or are otherwise affiliated with. Personal User Accounts also may not be used to write or respond to reviews of communities or service providers in direct competition with communities and care providers which you own or are otherwise affiliated.

6. Use of the Golden Reviews Website and Services

Subject to the restrictions on use and on posting set forth in these Terms of Use, you may use the Golden Reviews Website to: (a) solicit reviews from, and share reviews with, other Golden Reviews users; (b) search the Golden Reviews database for reviews and business contact information; (c) forward reviews to people you personally know, whether or not they are existing Golden Reviews users (and subject to applicable law); (d) invite people you personally know to join Golden Reviews; and (e) view and use the portions of the information, data, text, sound, photographs, graphics, video, messages and other materials available via the Golden Reviews Service ("Content"), and other items displayed on the Golden Reviews Website, for your own personal use. The above uses are in each case subject to applicable law. You may not copy or distribute any portion of the Golden Reviews Website or Golden Reviews Service for any purpose not authorized above without the express written permission of Golden Reviews. Golden Reviews does not control the Content posted by third parties via the Golden Reviews Service, including the content of any messages or reviews or other property, and does not guarantee the accuracy, integrity or quality of such Content. You understand that by using the Golden Reviews Service you may be exposed to Content that is offensive, indecent or objectionable. Under no circumstances will Golden Reviews be liable in any way for any Content, including any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of your use of any Content. You are responsible for complying, and will comply, with all laws applicable to the Content you submit via the Golden Reviews Service. You agree that you must evaluate and bear all risks associated with the use of any Content, including any reliance on the Content, or its integrity or accuracy.

Restrictions on Rights to Use

You agree that other than the expiations specified below, you will not (and will not allow any third party to): (a) modify, adapt, translate, create any derivative work of, or reverse engineer any portion of the Golden Reviews Website and/or Golden Reviews Service; (b) remove any copyright, trademark or other proprietary rights notice contained in or on the Golden Reviews Website and/or Golden Reviews Service or any Content or other material obtained via the Golden Reviews Website and/or Golden Reviews Service; (c) use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve or index any portion of the Golden Reviews Website and/or Golden Reviews Service; (d) access, retrieve or index any portion of the Golden Reviews Website and/or Golden Reviews Service for purposes of constructing or populating a searchable database of senior communities or service providers reviews, or for any other commercial or business purpose; (e) collect any information about other users or members (including usernames and/or email addresses) for any purpose other than to solicit and share reviews with other Golden Reviews users or members on the Golden Reviews Website in accordance with these Terms of Use; (f) reformat or frame any portion of the web pages that are part of the Golden Reviews Website and/or Golden Reviews Service; (g) create any user account by automated means or under false or fraudulent pretenses; (h) create or transmit unwanted electronic communications such as "spam" to other users or members of the Golden Reviews Website and/or Golden Reviews Service or otherwise interfere with other user's or member's experience of the Golden Reviews Website and/or Golden Reviews Service; (i) transmit any viruses, worms, defects, Trojan horses or other items of a destructive nature; (j) use the Golden Reviews Website or Golden Reviews Service to violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material (including those that are deemed threatening or obscene); (k) copy, use or store any Content available on the Golden Reviews Website other than for your own personal use; (l) use any device, software or routine that interferes with the proper working or functionality of the Golden Reviews Website or Golden Reviews Service, or otherwise attempt to interfere with the proper working or functionality of the Golden Reviews Website and/or Golden Reviews Service (m) take any action that imposes, or may impose (as determined in Golden Reviews’ sole discretion), an unreasonable or disproportionately large load on our (or our suppliers') IT infrastructure; (n) use any Content marked as obtained from or belonging to Golden Reviews except in compliance with these Terms of Use; (o) use the Golden Reviews Website and/or Golden Reviews Service, intentionally or unintentionally, to violate any applicable local, state, federal or international law or regulation; or collect or store personal data about other users in connection with any prohibited activity described in this paragraph: without derogating the restrictions set forth under subsections (c) – (f) above and subject to any copyright and/or privacy restrictions that may apply, publically available search engines may use automated devices to access, retrieve or index the Golden Reviews Website and/or Golden Reviews Service on the Golden Reviews Website in accordance with these Terms of Use.

Each time you use or cause access to this web site, you agree to be bound by these Terms of Use, as amended from time to time with or without notice to you. In addition, you agree to have your usage of this site recorded using the third-party service Lucky Orange. We use this service to improve the Golden Reviews website, to improve our customer support, and to better understand how people navigate and use the Golden Reviews Service. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. The email address you provide when registering for an account, will only be used to send you information and updates pertaining to your usage of the website or to connect you with other services that you express interest in.

Note: If at any time you would like to unsubscribe from receiving emails, we include detailed unsubscribe instructions at the bottom of each email.

Lucky Orange implements a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

You can read about the information they gather, read their privacy policy, and opt out of Lucky Orange Tracking, if you would like to, here: Lucky Orange Privacy Policy.

7. Posting Content on the Golden Reviews Website.

You are solely responsible for any Content and other material that you submit, publish or display on the Golden Reviews Website or transmit to other Golden Reviews Website’s members and/or other users (the "Posted Content").

You agree not to post, distribute, or reproduce in any way on the Golden Reviews Website or through the Golden Reviews Service any copyrighted material, trademarks, or other proprietary or confidential information, without obtaining the prior written consent of the owner of such property.

You agree not to submit or post to the Golden Reviews Website any Posted Content or other material that infringes, misappropriates or violates the intellectual property, publicity, privacy or other rights of any party.

You agree not to provide any Posted Content that falsely expresses or implies that such content or material is sponsored or endorsed by Golden Reviews.

You agree not to provide any Posted Content that is unlawful, or that promotes or encourages illegal activity.

You understand and agree that Golden Reviews may review and delete any business listings or other information (including business name, address, phone, fax, distance, reviews, rating, reviews) or other Posted Content that in the sole judgment of Golden Reviews violates these Terms of Use or which might be offensive, illegal, inappropriate or that might violate the rights of, harm, or threaten the safety or security of other users or members of the Golden Reviews Website or other website users.

You are solely responsible for your ratings and reviews of senior housing communities and care providers listed on Golden Reviews Website or added by you to the Golden Reviews Website. Golden Reviews reserves the right, but has no obligation (except as required under applicable law), to monitor disputes between you and any entity which you have reviewed.

You agree that you will only provide Posted Content that you believe to be true; and you will not purposely provide false or misleading information.

By posting Posted Content on the Golden Reviews Website, you agree to and hereby do grant, and you represent and warrant that you have the right to grant, Golden Reviews and its agent, representatives and affiliates, and the users of the Golden Reviews Website as may be permitted by Golden Reviews, an irrevocable, perpetual, royalty-free, fully sublicensable, fully paid up, worldwide license to use, copy, publicly perform, digitally perform, publicly display, and distribute such Posted Content and to prepare derivative works of, or incorporate into other works such Posted Content. This license is non-exclusive, except you agree that Golden Reviews will have the exclusive right to practice this license to the extent of combining your Posted Content with the Posted Content of other Golden Reviews users for purposes of constructing or populating a searchable database, forum or other aggregation of communities and care providers’ reviews.

Below is a partial list of the kind of Content and communications that are illegal or prohibited on or through the Golden Reviews Website. Golden Reviews reserves the right to investigate and take appropriate legal or other action in its sole discretion against anyone who violates this provision, including without limitation, removing such violating communication from the Golden Reviews Service and terminating the membership of such violators or blocking your use of the Golden Reviews Service or Golden Reviews Website. You may not post Content that (a) is false or intentionally misleading; (b) is offensive to Golden Reviews or users of the Golden Reviews Website, such as Content or messages that promotes racism, hatred or physical harm of any kind against any group or individual; (c) harasses or advocates harassment of another person; (d) involves the transmission of unsolicited mass mailing or "spamming"; (e) violates the intellectual property or other rights of any person; (f) promotes illegal activities or conduct that is abusive; (g) is threatening, defamatory or libelous; (h) is pornographic or sexually explicit in nature; or (i) seeks or recommends providers of material that exploit people under the age of 18 in a sexual or violent manner, or seeks or recommends providers that solicit personal information from anyone under 18.

You agree that you will not post reviews of senior housing communities or service providers for which you are being in any way compensated by the communities or care providers being reviewed or by their competitors.

8. Copyright Dispute Policy

It is Golden Reviews’ policy to (a) block access to or remove material that we believe in good faith to be copyrighted material that has been illegally copied and distributed by any of our advertisers, affiliates, Content providers, members or users; and (b) remove and discontinue service to repeat offenders.

9. Reporting Copyright Infringements

If you believe that material or Content residing on or accessible through the Golden Reviews Website or Golden Reviews Service infringes a copyright, please send a notice of copyright infringement containing all of the following information to the Designated Agent in the address provided below ("Infringement Notice"): (a) a physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed; (b) specific identification of all works or materials being infringed; (c) specific identification of the material that is claimed to be infringing, including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that Golden Reviews is capable of finding and verifying its existence; (d) complete contact information about the notifier, including physical mailing address (not P.O. box), telephone number and email address; (e) a statement that the notifier has a good faith belief that the material is not authorized by the copyright owner, its agent, or the law; and (f) a statement made under penalty of perjury that the information provided is accurate, and the notifying party is authorized to make the complaint on behalf of the copyright owner.

Once a proper, bona fide Infringement Notice is received by the Designated Agent, it is Golden Reviews’ policy: (a) to remove or disable access to the infringing material; (b) to notify the Content provider, member or user that it has removed or disabled access to the material; and (c) for repeat offenders (or otherwise in Golden Reviews’ discretion), to terminate the Content provider's, member's or user's access to the Golden Reviews Service.

If the Content provider, member or user believes that the material that was removed or to which access was disabled is either (a) not infringing, or (b) rightfully posted and used with permission from the copyright owner, the copyright owner's agent, or pursuant to the law, the Content provider, member or user must send a written “right to use” notice to the Designated Agent.

If a Right to Use Notice is timely received by the Designated Agent, Golden Reviews may send a copy of the Right to Use Notice to the original complaining party, informing that person that it may replace the removed material or cease disabling it in ten (10) business days. Unless the copyright owner files an action seeking a court order against the Content provider, member or user, the removed material may be replaced or access to it restored in approximately 10 to 14 business days or more after receipt of the Right to Use Notice, at Golden Reviews’ discretion.

Contact Information for Designated Agent:

Much Shelist, P.C.
191 North Wacker Drive, Suite 1800
Chicago, IL 60606
Phone 312.521.2754.

10. Activity With Third Parties

If you enter into correspondence or engage in any commercial or business activity with any third party in connection with your use of the Golden Reviews Service, including but limited to a dispute resolution process with a communities or a service provider you reviewed, such activity is solely between you and the applicable third party. Golden Reviews will have no liability, obligation or responsibility for any such activity. You hereby indemnify and release Golden Reviews from all claims arising from such activity.

11. Privacy

In addition to these Terms of Use, your use of the Golden Reviews Website and Golden Reviews Service is governed by our Privacy Policy, a copy of which is located at Privacy Policy.

12. Terms

These Terms of Use will remain in full force and effect while you use the Golden Reviews Website or Golden Reviews Service. Golden Reviews may terminate these Terms of Use for any reason, at any time, by posting on the Golden Reviews Website. All provisions of these Terms of Use which reasonably apply after termination hereof will survive termination of these Terms of Use.

13. Ownership

The Golden Reviews Website and Golden Reviews Service (including, but not limited to, all text, photographs, graphics, video and audio Content) are protected by copyright as collective works or compilations under the copyright laws of the United States and other countries. All individual articles, Content and other elements comprising the Golden Reviews Website and Golden Reviews Service are also copyrighted works. Except for the Content submitted by members or users, the Golden Reviews Service and all aspects thereof, including all copyrights, trademarks, and other intellectual property or proprietary rights therein, is owned by Golden Reviews or its licensors. You acknowledge that the Golden Reviews Service and any underlying technology or software used in connection with the Golden Reviews Service contain Golden Reviews’ confidential or proprietary information. Except as expressly and unambiguously provided herein, Golden Reviews and its suppliers do not grant you any express or implied rights, and all rights in and to the Golden Reviews Website and Golden Reviews Service not expressly granted by Golden Reviews to you are retained by Golden Reviews.

14. Disclaimer

THE GOLDEN REVIEWS WEBSITE AND GOLDEN REVIEWS SERVICE ARE PROVIDED BY GOLDEN REVIEWS ON AN "AS IS" BASIS. GOLDEN REVIEWS (INCLUDING ITS SUPPLIERS, LICENSORS, AGENTS, REPRESENTATIVES AND AFFILIATES) MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED, AS TO THE OPERATION OF THE GOLDEN REVIEWS WEBSITE, THE GOLDEN REVIEWS SERVICE OR SOFTWARE, OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE GOLDEN REVIEWS WEBSITE OR IN ASSOCIATION WITH THE GOLDEN REVIEWS SERVICES. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GOLDEN REVIEWS (INCLUDING ITS SUPPLIERS, LICENSORS, AGENTS, REPRESENTATIVES AND AFFILIATES) DISCLAIMS ALL WARRANTIES, EXPRESS, STATUTORY, OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SATISFACTORY QUALITY, NON-INTERFERENCE, OR ACCURACY OF INFORMATIONAL CONTENT, GOLDEN REVIEWS (INCLUDING ITS SUPPLIERS, LICENSORS, AGENTS, REPRESENTATIVES AND AFFILIATES) FURTHER DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, TEXT, GRAPHICS, LINKS OR OTHER ITEMS CONTAINED ON THE GOLDEN REVIEWS WEBSITE. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED, SUCH WARRANTY IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY IN SUCH JURISDICSIONS. GOLDEN REVIEWS IS NOT RESPONSIBLE FOR THE CONDUCT, OF ANY USER OF THE GOLDEN REVIEWS WEBSITE. Golden Reviews does not warrant or covenant that the Golden Reviews Service will be available at any time or from any particular location, will be secure or error-free, that defects will be corrected, or that the Golden Reviews Service is free of viruses or other potentially harmful components. Any material or Content downloaded or otherwise obtained through the use of the Golden Reviews Service is accessed at your own discretion and risk; and you will be solely responsible for any damage to your computer system or loss of data that results from the download or other use accessing of any such material. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY ANY USER FROM GOLDEN REVIEWS, THE GOLDEN REVIEWS WEBSITE OR THROUGH OR FROM THE GOLDEN REVIEWS SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. While the information on the Golden Reviews Website or the Golden Reviews Service may include legal information, you understand and agree that such information is for educational purposes only, and is not, and will not be interpreted by you as, legal advice).

15. Limitation on Liability

Golden Reviews will not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Golden Reviews’ reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation.

WITHOUT LIMITING THE FOREGOING, AND REGARDLESS WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE, IN NO EVENT WILL GOLDEN REVIEWS OR ITS AFFILIATES OR SUPPLIERS BE LIABLE UNDER ANY THEORY OF LAW, FOR ANY INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO LOSS OF PROFITS, BUSINESS INTERRUPTION, AND/OR DAMAGE OR LOSS OF INFORMATION OR DATA. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

16. Miscellaneous

If there is any dispute about or involving the Golden Reviews Website or the Golden Reviews Service, by using the Golden Reviews Website, you agree that the dispute will be governed by the laws of the State of Illinois without reference to conflict of law principles. To the maximum extent permitted by law, you agree to personal jurisdiction by and venue in the state and federal courts of the State of Illinois. No agency, partnership, joint venture, or employment is created as a result of these Terms of Use; and you do not have any authority of any kind to bind Golden Reviews in any respect whatsoever. Golden Reviews may provide you with notices, including those regarding changes to the Terms of Use, by email, postal mail or postings on the Golden Reviews Service. These Terms of Use, accepted upon use of the Golden Reviews Website, and all terms, guidelines and rules referenced herein contain the entire agreement between you and Golden Reviews regarding the use of the Golden Reviews or the Golden Reviews Service. The failure of Golden Reviews to exercise or enforce any right or provision of these Terms of Use will not constitute a waiver of such right or provision. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of these Terms of Use is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms of Use will otherwise remain in full force and effect and enforceable. These Terms of Use are not assignable, transferable or sublicensable by you. The section headings in these Terms of Use are for convenience only and have no legal effect.

17. Marks

Golden Reviews is a proprietary service and trademark of Golden Reviews.

18. Contact

Please contact us with any questions regarding these Terms of Use, or to report any violations of the Terms of Use, by emailing legal@goldenreviews.com.